FAQs
How long will my order take?
I’m a one-person team :) Each piece is made and packaged with care, so our current order processing time is 2–3 weeks.
Please note that this is the time it takes to make and prepare your order and does not include shipping time.
Once your order has shipped, you’ll receive a tracking email at the email address provided at checkout.
What are your return, exchange, and cancellation policies?
All items (online + pop-up markets) are final sale, with no refunds or exchanges. This includes all personalized pieces.
Order cancellations are accepted within 24 hours of placing your order. If you need to cancel your order, please email me at daintyjewelrybymia@gmail.com
Do you ship to Canada, US, UK, Australia & New Zealand?
My studio is based in Vaughan, ON Canada.
Canada & United States orders: You can shop directly through this website. Canadian orders are shipped via Canada Post Tracked Parcel, and U.S. orders are shipped via Chit Chats Tracked.
UK/Australia/New Zealand: Customers are responsible for all applicable import duties, customs fees, VAT, and other taxes or charges imposed upon import into the United Kingdom. These charges are not included in the purchase price or shipping fee and are payable by the recipient where applicable.
Dainty Jewelry By Mia is not responsible for any import duties, customs fees, VAT, brokerage fees, or other charges incurred upon delivery, nor for delays caused by customs processing.
Please note: If a package is returned to us due to unpaid import duties, customs fees, VAT, or other applicable charges, the customer will be responsible for the cost of re-shipping the order. Re-shipping can be arranged once the applicable re-shipping fee has been paid
Do you ship to other international countries?
We ship to United States, the United Kingdom, Australia and New Zealand!
Other International orders: We currently do not accept international orders through this website. Please place your order through our Etsy shop instead, where applicable VAT is collected at checkout so it can be paid prior to shipping.
For international orders, will I be responsible for customs duties and taxes?
Yes. Once your package has been dropped off at the post office and you receive notification that your order has shipped, I cannot assume responsibility for packages that are delayed, stolen, or lost in transit.
If your order is held by customs or incurs duties, taxes, fees, or other charges upon arrival in your country, these costs are the responsibility of the customer. I am not responsible for undeliverable packages due to incorrect mailing addresses or items that are not picked up.
Customers are responsible for all shipping fees paid if a package is returned to me.
What's included in the order?
To help reduce waste, each order includes one jewelry pouch or box for every two items, depending on the size of your order.
If you’d like each item to come in its own individual packaging, simply leave a note at checkout and I’ll be happy to accommodate your request.
I don’t include paper receipts with orders
What type of materials do you use?
I use high-quality materials, including 14k gold-filled and sterling silver. (Some pieces may use gold vermeil (gold plated on top of sterling silver), which will be specified in the product description. These metals are hypoallergenic and suitable for most sensitive skin.
What is gold-filled jewelry?
14K gold-filled jewelry is made by bonding a thick layer of real 14K gold to a base metal, creating a durable and long-lasting finish that’s designed for everyday wear. It contains significantly more gold than gold-plated jewelry, making it a more durable alternative to plating at a more accessible price than solid gold.
Durable & long-lasting: A substantial layer of gold(100x more than gold plating) is bonded to the base metal for lasting everyday wear.
Hypoallergenic: 14K gold-filled jewelry is nickel-free and suitable for many people with sensitive skin. However, sensitivities vary from person to person.
Water & tarnish resistant: Gold-filled jewelry is more resistant to tarnishing and wear than gold-plated jewelry. For the longest-lasting finish, we recommend removing your jewelry before swimming, showering, and using lotions, perfumes, chlorine, or harsh chemicals.
In short: Gold-filled gives you the look and feel of gold with a durable finish that's made for everyday wear.
How do I clean my gold-filled jewelry?
Gently clean your gold-filled jewelry with a jewelry polishing cloth or warm water and mild soap. For any buildup, use a soft toothbrush and gently brush the piece. Avoid prolonged contact with chlorine, harsh chemicals, cleaning products, and beauty products. When not wearing your jewelry, store it in a cool, dry place to help preserve its shine
What is sterling silver jewelry?
Sterling silver is made of 92.5% pure silver and 7.5% other metals, typically copper, which is why you’ll often see it marked as 925 sterling silver. It’s generally a good choice for those with nickel sensitivities. However, if you have severe metal allergies, please keep in mind that individual sensitivities can vary.
How do I clean my sterling silver jewelry?
Sterling silver naturally tarnishes over time, but regular wear can help keep it looking bright!T o restore its shine, it's super easy - gently polish your jewelry with a silver polishing cloth. For heavier tarnish, use a gentle silver cleaner and follow the product instructions.
To help prevent tarnishing, avoid prolonged exposure to chlorine, bleach, harsh chemicals, perfumes, lotions, and salt water. When not wearing your jewelry, store it in a cool, dry place, preferably in a jewelry pouch.